Jw Marriott Desert Springs Resort & Spa Palm Desert, Palm Desert

This hotel has a unique design that really stands out, particularly with its expansive atrium lobby and gondola rides, making my stay quite memorable. The customer service was exceptional from front desk to dining, and the pool area was a fun spot, although it got crowded quickly. However, I found the cleanliness to be hit or miss, and the dining experience could be improved, especially during peak times when service lagged. Overall, it's a solid choice but not without its drawbacks.

I had a mixed experience at the resort. While the grounds were beautiful and the spa facilities superb, I encountered some issues during my stay, notably with the room selection and cleanliness. The staff was generally attentive, but my concerns with pests were not handled as I had hoped. Overall, it's a lovely place but just be prepared for some potential hiccups.

I had a delightful 5-day stay at the resort during the Indian Wells tennis event. The amenities were top-notch, particularly the stunning golf course and various dining options that exceeded my expectations. However, there were some inconsistencies with housekeeping and the cleanliness of the pool area that impacted my experience slightly. Overall, it's a great spot for a getaway.

My stay at the resort was a good experience overall, with standout service and dining options. However, there were some issues with the room decor and cleanliness that detracted from the experience. The pool area was enjoyable, but during our stay, it was quite crowded which made relaxation a bit challenging.

My stay at the resort was disappointing due to significant lapses in food safety and service. Although the grounds are beautifully maintained, which added to the ambiance, my experience was marred by a distressing incident regarding gluten in my meals, and the lack of responsiveness from staff was frustrating. While some amenities, like the pools, were enjoyable, the overall experience left a lot to be desired, particularly in food handling and customer care.